Before 1993, SEW-EURODRIVE, a renowned specialist in drive technology, grappled with a formidable challenge. Each year, they processed a staggering 250,000 assembly orders, which were DHL encountered several challenges in their document management processes. Firstly, their existing systems were decentralized, so accessing electronic documents consistently across the organization was a significant challenge. This lack of uniformity led to inefficiencies and made it difficult to retrieve critical information promptly.

Additionally, the operational costs associated with DHL’s document management were high and often unpredictable, putting a strain on their financial resources. This unpredictability made it challenging for DHL to allocate budgets effectively.

Furthermore, the existing systems had limitations in terms of functional expandability. As DHL’s business needs evolved, they found it challenging to adapt their document management systems to accommodate new requirements and workflows.

Moreover, DHL’s absence of guaranteed performance metrics and response times was a concern. This uncertainty in system performance affected their ability to provide timely access to documents and respond to user needs effectively.

Lastly, DHL managed two solutions for long-term and short-term document archiving. This dual approach added complexity to their document management processes, making it harder to maintain and retrieve critical information efficiently.