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SEW Three Decades of Digital Transformation: SEW-EURODRIVE's Journey with SER ECM Solutions
Over the past thirty years, SEW-EURODRIVE has been on an inspiring journey with SER ECM solutions. It all began with the need to manage thousands of assembly orders efficiently. Today, the partnership has evolved into a robust collaboration marked by digital transformation, process automation, enhanced document management, and compliance. Explore how SEW-EURODRIVE’s story with SER ECM solutions has shaped its path towards innovation and efficiency.
Key Takeaways from This Case Study
The Reasons Behind SEW-EURODRIVE's Ongoing Adoption of Doxis for More Than Two Decades.
Real-Time Global Access to Current Information
Digital Transformation of Development, Production, and Administrative Processes with Doxis
Global Deployment and Utilization of ECM by SEW-EURODRIVE
Overview
In the realm of drive technologies, SEW-EURODRIVE, with its 21,000 global employees, has been an industry leader since 1993. Their journey towards innovation and efficiency began with implementing a comprehensive Global DMS/Archive Infrastructure. Collaborating closely with SER, they’ve seamlessly integrated intelligent invoice automation and other SER solutions into their processes. With 6,100 users across 37 countries, SEW-EURODRIVE’s ECM initiative has transformed how they handle electronic files, ensuring up-to-date information is accessible worldwide. This project integrates extensively with SAP, MS Office, and various SEW business applications. Additionally, their storage architecture boasts high-availability systems with redundant components. It’s a testament to SEW-EURODRIVE’s commitment to excellence and SER’s role in its remarkable digital journey.
Challenges
Before 1993, SEW-EURODRIVE, a renowned specialist in drive technology, grappled with a formidable challenge. Each year, they processed a staggering 250,000 assembly orders, which were painstakingly documented on paper and subsequently archived on microfilm at the close of each business year. This traditional approach, reliant on paper and microfilm, demanded substantial time and effort for sorting, archiving, and information retrieval. In those days, the company confronted a daily average of 270 access requests, entailing 23 hours spent searching and travelling, including external inquiries from domestic and international subsidiaries.
Our customers work smarter, not harder. Find out what they have to say.
Our hunt for an ideal solution had reached global proportions, but it turns out that the answer was right in front of us all along – just across the river at SER
DHL
My personal highlight are the audit-proof workflows for all digital release processes: Basically, I don’t have to sign anything anymore. This is really huge progress for me!
Delvag Versicherungs-AG
With Doxis we were able to optimize our processes, which had a positive effect on our HR resources and the quality of our service.
Ärztliche Verrechnungsstelle Büdingen GmbH
The biggest advantage of the system is how it schedules tasks for us, and assigns and monitors retention and deletion deadlines. We used to do this by hand, which was incredibly time-consuming and prone to error.
Deutsche Bahn AG
Now that employees from outside of the Finance department can view contracts and their obligations, there is a lot more understanding regarding our fulfillment of conditions. They identify with the situation and are much more motivated to comply.